Terms & Conditions

Last updated: October 6, 2026

Welcome to Sarah & Lisa Sydney. These Terms & Conditions govern your use of our website and the purchase of products through our online store.

By accessing our website, placing an order, or using our services, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions apply to all offers, orders, purchases, and agreements made through the Sarah & Lisa Sydney online store.

By placing an order with us, you confirm that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms & Conditions, please do not use our website or place an order.

2. Products and Product Information

We make every reasonable effort to ensure that product descriptions, images, colors, sizes, prices, and other product information displayed on our website are accurate and up to date.

However, minor differences may occur due to:

• Different screen or display settings

• Lighting and photography conditions

• Manufacturing or production variations

• Differences between individual batches

• Supplier-provided product information

• Natural variations in materials

Such minor differences do not automatically mean that a product is defective or materially different from its description.

We reserve the right to correct errors, inaccuracies, or omissions in product information where permitted by applicable law.

3. Orders and Formation of the Agreement

When you place an order through our website, you are making an offer to purchase the selected products.

After successfully completing your order and payment, you will receive an order confirmation by email.

The order confirmation contains details of your purchase and serves as confirmation that we have received your order.

In the event that an ordered product is unexpectedly unavailable, we will contact you as soon as reasonably possible and, where applicable, provide an appropriate solution, such as a refund or alternative arrangement.

We reserve the right to refuse or cancel an order in exceptional circumstances, including suspected fraud, unauthorized transactions, pricing errors, or situations where we are unable to fulfill the order.

4. Prices and Payment

All prices displayed on our website are shown in the applicable currency presented at checkout.

The total amount payable will be displayed before you complete your purchase.

Payment is processed through the payment methods available at checkout. Depending on your location, available payment methods may include credit or debit cards and other supported payment providers.

We use third-party payment providers to process transactions securely. We do not generally have access to your complete payment card information.

If a price is displayed incorrectly due to a technical or administrative error, we reserve the right to correct the error. If an order has been affected by a significant pricing error, we may contact you before fulfilling the order.

Taxes, Duties and Import Charges

Depending on the destination country, additional taxes, customs duties, import charges, or administrative fees may apply.

Where such charges are imposed by local authorities and are not already included in the purchase price or checkout total, they may be the responsibility of the customer, unless applicable law provides otherwise.

Customers are responsible for providing accurate delivery information and complying with applicable import requirements in their country.

5. Order Processing and Delivery

We aim to process orders within 1–3 business days after successful payment.

Once your order has been processed, it will be handed over to the relevant shipping or logistics provider.

The average estimated delivery time is approximately 7–14 business days after processing. Delivery times may vary depending on the destination, shipping provider, supplier availability, customs procedures, holidays, weather conditions, peak periods, or other circumstances beyond our reasonable control.

Any delivery timeframe displayed on our website is an estimated timeframe and not a guaranteed delivery date, unless expressly stated otherwise.

Delays caused by shipping carriers, customs authorities, suppliers, logistics providers, or other third parties do not automatically constitute a failure on our part.

If your order appears to be delayed or lost, please contact our customer service team so that we can investigate the matter with the relevant shipping or logistics provider.

6. Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

We are not responsible for delays, additional costs, or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

If an order is returned to us or to a fulfillment or shipping partner because the delivery address was incorrect or the package could not be accepted, additional shipping costs may apply where permitted by applicable law.

7. Returns and Exchanges

Returns are handled in accordance with our Return & Refund Policy.

Where applicable, customers may request a return within the period specified in our Return & Refund Policy and applicable consumer protection legislation.

Returned products should generally be:

• Unused and unworn

• Unwashed

• Undamaged

• In their original condition

• Returned with original tags and packaging where reasonably possible

Certain products may be excluded from returns where permitted by law, including products that are personalized, made to order, or otherwise fall within an applicable statutory exception.

Customers should contact us before sending a return. Unauthorized or improperly addressed returns may experience delays in processing.

Nothing in these Terms & Conditions limits any mandatory consumer rights that apply under the laws of the customer's country.

8. Complaints and Customer Service

If you have a complaint regarding an order, product, delivery, or our services, please contact our customer service team.

Please provide as much relevant information as possible, including your order number, a description of the issue, and, where appropriate, photographs or other supporting information.

We aim to respond to customer service inquiries within 2 business days.

We will make reasonable efforts to investigate and resolve complaints fairly and efficiently.

Email: [EMAIL ADDRESS]

9. Product Issues and Incorrect Items

If you receive an item that appears to be damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible.

To help us investigate the issue, we may request photographs, videos, packaging information, or other relevant evidence.

If the issue is confirmed, we will provide an appropriate solution in accordance with applicable consumer law and our relevant policies.

10. Third-Party Suppliers and Service Providers

We may work with third-party suppliers, manufacturers, fulfillment providers, logistics companies, payment providers, and other service providers in order to operate our online store and fulfill customer orders.

Some products may be shipped directly from a third-party fulfillment or supplier facility rather than from a Sarah & Lisa Sydney-owned warehouse.

The involvement of third-party service providers does not affect your statutory consumer rights.

We remain responsible for handling customer inquiries and addressing issues relating to orders placed through our website in accordance with applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Sarah & Lisa Sydney will not be liable for indirect, incidental, or consequential losses arising from circumstances beyond our reasonable control.

This may include, where legally permitted:

• Delays caused by third-party shipping providers

• Customs delays

• Incorrect or incomplete customer-provided information

• Events outside our reasonable control

• Temporary website interruptions

• Misuse or improper handling of products by the customer

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

In particular, nothing in these Terms & Conditions is intended to exclude any mandatory consumer rights, statutory guarantees, or legal remedies that cannot lawfully be excluded.

12. Events Beyond Our Reasonable Control

We will not be considered responsible for delays or failures to perform our obligations where such delays or failures result from circumstances beyond our reasonable control.

Such circumstances may include, but are not limited to:

• Natural disasters

• Severe weather

• Government restrictions

• Customs restrictions

• Strikes or labor disruptions

• Transportation disruptions

• International shipping disruptions

• Supplier interruptions

• Technical failures

• Cybersecurity incidents

• Power or telecommunications failures

• Other unforeseen circumstances affecting our ability to provide our services

Where reasonably possible, we will take appropriate steps to minimize the impact of such circumstances on our customers.

13. Intellectual Property

All content on the Sarah & Lisa Sydney website, including but not limited to logos, photographs, product images, graphics, text, designs, trademarks, and other materials, is owned by or licensed to Sarah & Lisa Sydney unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, or commercially use our website content without our prior written permission, except where permitted by applicable law.

14. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Attempt to gain unauthorized access to our systems

• Interfere with the operation or security of our website

• Use our website for fraudulent or unlawful activities

• Submit false or misleading information

• Attempt to introduce malicious software or harmful code

• Use automated systems to improperly access or collect information from our website

We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms & Conditions or applicable laws have been violated.

15. Changes to These Terms & Conditions

We may update or modify these Terms & Conditions from time to time to reflect changes to our business, website, services, or applicable legal requirements.

The latest version will always be made available on our website.

The version applicable to your order will generally be the version that was in effect at the time you placed your order, unless otherwise required by applicable law.

16. Applicable Consumer Rights

These Terms & Conditions are intended to operate in accordance with applicable laws and consumer protection regulations.

Nothing in these Terms & Conditions is intended to remove, restrict, or override any mandatory rights you may have as a consumer under the laws that apply to your purchase.

Where a provision of these Terms & Conditions conflicts with a mandatory provision of applicable law, the mandatory legal provision will take precedence.

17. Contact Information

If you have any questions regarding these Terms & Conditions, your order, or our services, please contact us:

Business Name: Sarah & Lisa Sydney
Email: info@sarahlisasydney.com
Customer Service Hours: 8 AM – 5 PM
Market: Australia
Shipping Carrier: Australia Post

Sarah & Lisa Sydney

Thank you for choosing Sarah & Lisa Sydney. We appreciate your business and are committed to providing a clear, reliable, and enjoyable online shopping experience.