Shipping Policy & Delivery Information
Last updated: October 6, 2026
At Sarah & Lisa Sydney, we are committed to making your shopping experience as smooth and transparent as possible. This Shipping Policy explains how orders are processed, shipped, and delivered within Australia.
We currently offer free standard shipping with tracking via Australia Post across Australia.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment has been successfully received and approved.
During particularly busy periods, promotional campaigns, holidays, or periods of increased order volume, processing may take slightly longer.
2. Estimated Delivery Time
Once your order has been processed and shipped, the average estimated delivery time is:
7–14 business days
Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary due to Australia Post processing times, seasonal demand, public holidays, weather conditions, remote-area delivery, or other circumstances outside our reasonable control.
3. Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your Australia Post tracking information.
Please allow approximately 24–72 hours for tracking information to become active after your parcel has been processed by Australia Post.
During this initial period, the tracking page may show limited information or may not yet display an update. This does not necessarily mean that there is a problem with your shipment.
4. Free Shipping
We offer free standard shipping via Australia Post with tracking throughout Australia.
At checkout, the shipping option will be displayed as:
Free Standard Shipping – Australia Post – Includes Tracking
No additional standard shipping fee will be charged for eligible Australian deliveries.
5. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate Australian delivery address when placing an order.
Please carefully check your:
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Full name
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Street address
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Unit or apartment number, where applicable
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Suburb
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State or territory
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Postcode
If you notice an error in your shipping information, please contact us as soon as possible at info@sarahlisasydney.com.
We will make reasonable efforts to assist you. However, once an order has entered processing or has already been shipped, we cannot guarantee that an address change will be possible.
If a parcel is returned because an incorrect or incomplete address was provided, additional shipping costs may apply where permitted by applicable law.
6. Delayed Shipments
Although most orders arrive within the estimated delivery timeframe, delays can occasionally occur.
Possible causes include:
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High shipping volumes
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Australia Post delays
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Public holidays
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Severe weather
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Remote-area delivery
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Transportation disruptions
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Incorrect or incomplete delivery information
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Other circumstances outside our reasonable control
If your parcel appears to be delayed, please first check the tracking information provided in your shipping confirmation email.
If you still have concerns, our customer service team can assist you in reviewing the available tracking information.
7. Lost Packages
A parcel is not automatically considered lost simply because the tracking information has not been updated for a period of time.
Tracking updates can occasionally take several days, particularly during periods of high shipping volume.
If your parcel appears to be genuinely lost, we will review the available tracking information and, where appropriate, work with Australia Post or the relevant logistics partner to investigate the shipment.
Each situation will be assessed individually.
Where applicable Australian consumer protection laws require a specific remedy, those legal requirements will take precedence.
8. International Fulfillment
Although Sarah & Lisa Sydney serves customers in Australia, some products may be fulfilled through international suppliers, fulfillment centers, manufacturers, or logistics partners.
This means that the physical shipping origin may differ depending on the product ordered and its availability.
Where applicable, the final delivery within Australia may be handled by Australia Post or another relevant logistics provider.
The use of international fulfillment partners does not affect your statutory consumer rights.
9. Delivery Issues
If your parcel arrives damaged, contains the wrong product, or appears to be missing an item, please contact us as soon as reasonably possible.
Please include:
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Your order number
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A description of the issue
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Photographs of the parcel and product, where applicable
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Any relevant tracking information
This information helps us investigate the issue with the relevant fulfillment or shipping partner and determine the appropriate solution.
10. Contact Us
For questions about shipping, delivery, or tracking, please contact us:
Business Name: Sarah & Lisa Sydney
Email: info@sarahlisasydney.com
Customer Service Hours: 8 AM – 5 PM
Market: Australia
Shipping Carrier: Australia Post
Please include your order number whenever possible so that we can assist you more efficiently.
Sarah & Lisa Sydney
We appreciate your patience and understanding while your order makes its way to you. We work with our fulfillment and shipping partners to provide a reliable delivery experience and keep you informed throughout the shipping process.