Payment Policy
Last updated: October 6, 2026
At Sarah & Lisa Sydney, we aim to provide a convenient and secure checkout experience for our customers in Australia. This Payment Options Policy explains how payments are handled when you purchase products through our online store.
1. Available Payment Methods
The payment methods available for your order are displayed during the checkout process.
Depending on the payment provider, your device, and other applicable circumstances, available payment methods may include:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Other payment methods displayed at checkout
The availability of a particular payment method is not guaranteed and may change from time to time.
Please rely on the payment options actually displayed at checkout when completing your purchase.
2. Payment Processing
Payments may be processed by independent third-party payment providers.
When you enter payment information, that information may be collected and processed directly by the relevant payment provider in accordance with its own terms and privacy policy.
Sarah & Lisa Sydney does not generally receive or store complete payment card details.
We are not responsible for the independent processing practices, availability, or technical systems of third-party payment providers, except where responsibility cannot lawfully be excluded or limited.
3. Payment Authorization
An order can generally only be processed after the selected payment method has been successfully authorized.
A payment may be declined, reversed, delayed, or otherwise unavailable for reasons determined by the relevant payment provider, financial institution, or applicable security system.
If a payment cannot be completed, you may be able to select another payment method available at checkout.
Sarah & Lisa Sydney does not control decisions made by banks, card issuers, or independent payment providers.
4. Currency and Pricing
Our store is primarily intended for customers in Australia, and prices may be displayed in Australian Dollars (AUD).
The applicable price and currency will be shown during checkout before you submit your order.
If your bank account or payment method uses a different currency, your financial institution or payment provider may apply its own exchange rate, conversion fee, or other charge.
Any such charges imposed by your bank or payment provider are outside our control.
5. Order Confirmation
After a payment has been successfully processed and your order has been accepted, we will generally send an order confirmation email to the email address provided during checkout.
If you do not receive an order confirmation, please first check your spam or junk folder.
If you are unsure whether your order was successfully placed, please contact us before placing another order to help avoid an unintended duplicate purchase.
Email: info@sarahlisasydney.com
6. Payment Verification and Fraud Prevention
Transactions may be subject to security, verification, and fraud-prevention procedures.
Where reasonably necessary, an order or payment may be reviewed or delayed while a transaction is being verified.
We may also decline or cancel a transaction where permitted by applicable law if we reasonably suspect unauthorized activity, fraud, misuse of a payment method, or another security concern.
Where an order is cancelled after payment has been received, any applicable refund will be handled in accordance with the circumstances of the cancellation and applicable law.
7. Refunds
Where you are entitled to a refund, the refund will generally be made using the same payment method used for the original transaction, unless otherwise agreed or required by applicable law.
Once we have processed a refund, the time required for the funds to become available in your account may depend on the relevant bank or payment provider.
We do not control the processing time of third-party financial institutions.
8. Payment Errors
If you believe that you have been charged incorrectly or experience another payment-related issue, please contact us at:
Please provide your:
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Full name
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Order number, if available
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Email address used for the order
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Description of the issue
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Relevant transaction information, where appropriate
For security reasons, do not send your full card number, CVV/security code, online banking password, or other sensitive payment credentials by email.
9. Third-Party Payment Providers
Some payment options available through our checkout may be provided by independent third-party companies.
Your use of a third-party payment method may also be subject to that provider's own terms, conditions, privacy policy, and eligibility requirements.
Where a payment provider has its own customer support or dispute-resolution process, you may also need to contact that provider regarding matters relating specifically to its payment service.
Nothing in this section is intended to exclude or limit any rights or obligations that cannot legally be excluded or limited under applicable Australian law.
10. Changes to Payment Options
We may add, remove, or modify payment methods available through our website from time to time.
The payment methods displayed at checkout at the time you place your order will be the applicable payment options for that transaction.
11. Applicable Consumer Rights
Nothing in this Payment Options Policy is intended to exclude, restrict, or modify any rights, guarantees, remedies, or protections that apply to consumers under applicable Australian law, including rights that cannot legally be excluded, restricted, or modified.
If any provision of this policy is inconsistent with a mandatory legal requirement, the mandatory legal requirement will prevail to the extent of the inconsistency.
12. Contact Us
If you have any questions regarding payments or your order, please contact us:
Business Name: Sarah & Lisa Sydney
Email: info@sarahlisasydney.com
Customer Service Hours: 8 AM – 5 PM
Market: Australia
Currency: Australian Dollar (AUD)
We aim to respond to customer inquiries within 1–2 business days.
Sarah & Lisa Sydney
We aim to provide a clear and straightforward checkout experience while working with established payment providers to process transactions.