FAQ
Last updated: October 6, 2026
Find quick answers to our most frequently asked questions below.
If you need further assistance, please contact us at info@sarahlisasydney.com.
Customer Service Hours: 8 AM – 5 PM
Market: Australia
Orders
Can I cancel my order?
Contact us as soon as possible at info@sarahlisasydney.com. If your order has not yet been processed, we will make reasonable efforts to cancel it.
Where is my order?
Once your order has shipped, you will receive an email with your Australia Post tracking information. Tracking may take 24–72 hours to become active.
How long does delivery take?
Orders are generally processed within 1–3 business days. Estimated delivery within Australia is approximately 7–14 business days after processing.
What if I entered the wrong address?
Contact us immediately. We will try to update the address if your order has not yet been processed or shipped. Changes cannot be guaranteed after dispatch.
Returns & Refunds
Can I return my order?
Our standard return period is 14 days from delivery, subject to our Return & Refund Policy and applicable Australian consumer law.
Where do I send my return?
Please contact us before sending anything back. Some orders may be fulfilled internationally, so the correct return address can vary.
Email: info@sarahlisasydney.com
Who pays for return shipping?
For standard returns, return shipping is generally the customer's responsibility, subject to applicable law. If the item is defective, damaged, or incorrect, we will handle the matter in accordance with applicable law.
When will I receive my refund?
Approved refunds are generally returned to the original payment method. Processing times depend on your bank or payment provider.
Products
How do I choose my size?
Always check the size guide on the product page. If you are between sizes, choosing the larger size may provide a more comfortable fit.
My item arrived damaged. What should I do?
Contact us at info@sarahlisasydney.com as soon as reasonably possible. Include your order number and clear photos of the product and packaging.
I received the wrong item. What should I do?
Contact us before returning the product. Include your order number and photos of the item you received, and we will review the issue.
Payments
Which payment methods do you accept?
Available payment methods are displayed at checkout. The options shown there are the definitive payment methods available for your order.
What currency are your prices shown in?
Our store primarily serves customers in Australia, and prices may be displayed in Australian Dollars (AUD).
Contact Us
Still have a question?
Sarah & Lisa Sydney
Email: info@sarahlisasydney.com
Customer Service Hours: 8 AM – 5 PM
Market: Australia
We aim to respond to customer inquiries within 1–2 business days.